Expand the IVR experience for your customers by offering visually guided menus on their smart device

  • Enable first call resolution without delays
  • Verbally guide the customer through a visual online process
  • Easily share large documents – T&Cs, tariffs, specifications or tutorials
  • Reduce the cost to serve your customers
  • Personalize interactions by using in tandem with an agent
  • Enable ultra-easy channel shift and self-service
Visual IVR

Multi-functional and multi-sensory for efficient call resolution

Improve the way you work and how you want your customers to engage

Collect information as well as provide it

Complete multiple steps in one call by using an IVR or a live agent

Avoid delays or the need for call backs

Directly integrate to your website or app

Automate tasks that cannot be served by traditional IVRs

Create an app like experience for customers

Easy navigation

Customers can navigate visual menus faster and so complete inquiries quicker

Faster resolution

Visual aids combined with voice makes achieving the customers goal quicker

Easy channel shift

Customers can be shown video clips or other useful information to progress their inquiry

Ready to include Visual IVR?

Talk to us today and start offering dynamic and effective interactions

Talk to us today
Eckoh AS 171151510
Request a demo
Please note, Eckoh is unlikely to be cost-effective if you have fewer than 50 agents in your contact center.

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