Supporting your business with the best quality omni-channel services:

  • Voice (phone or call back requests)
  • Email
  • Web tickets
  • Live Chat
  • Co-browsing
  • SMS, Post mail
  • Social media
  • PCI DSS agent assisted phone payments
Female Agent Circle

Ensure you are always there for your customers

Working efficiently as an extension of your brand, our contact center advisers are fully trained to give the best customer experience.

  • Get real-time visibility through Net Promoter Score (NPS), Customer Satisfaction (CSAT) and First Contact Resolution (FCR) reports
  • Plan accurately from analytics such as percentage of calls answered (to the second), Average Handling Time (AHT), hold durations and queue durations

Your customers expect a bespoke, personal approach to their queries and support, and we pride ourselves on the number of brands that have trusted us with their direct customer contact for over a decade.

Your customers are in good hands

When it comes to enhancing your customer services operations, our contact center helps to make managing your customers' experience easier and more efficient.

ISO 27001 and ISO 9001 certified contact center

Successfully supporting major brands for over 20 years

PCI DSS Level One Service Provider for compliant agent assisted payments

Powered by Eckoh's proven and patented technology solutions

Enables overflow and specific payment related needs to be addressed

Create an app like experience for customers

PCI DSS Compliant

Ensure your payments are taken with the best security standards

Omni-channel

Enable Chat, emails, IVR and calls to be routed through to our agents

Quality assured

ISO 27001 and ISO 9001 certified for quality and security purposes

"Eckoh’s excellent service record made them a great choice for us when we looked for a new supplier of a complete end-to-end telephony solution including IVR, support and the live contact center. They provide an exceptional service for our customers while strategically driving both businesses forward with their continued improvement and development of their technology platforms."

Tenpin

Ready to deliver the best service?

Talk to us today about outsourcing your contact center services.

Talk to us today
Eckoh AS 171151510