Create a secure payment environment for your customers and the contact channels they use

  • Protect customers' personal and payment data from the risk of fraud
  • Full PCI DSS compliance over voice, online, SMS or messaging channels
  • Next-generation security, trusted by leading brands
  • Cloud, hosted, remote or hybrid cloud deployment
  • Patented telephone payment security technology for complete confidence
Call Guard Card Circle

Secure payments for your customer engagement channels

From phone transactions with contact center agents to payments via SMS, Chat, Chatbot, messaging, online and apps, you can quickly secure your sales channels to improve data protection.

CallGuard

Secure all payments taken over the phone with live agents with the most flexible solution on the market

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Eckoh AS 251997651

ChatGuard

Increase payments by utilizing your Chat channel while also making them secure

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Eckoh AS 411207814

Digital Payments

Secure any channel assisted by an agent or automation with a secure digital payment link

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Eckoh AS 261464216

Easy to use, quick to deploy and offers choice

Whether you offer payments online or over the phone with agents, make the payment process easy and secure for your customers and contact service agents. Experience a completely customizable and secure payment solution that works perfectly with your existing systems, processes and payment providers.

  • PCI DSS de-scoping - remove all or parts of your contact center environment from the PCI DSS audit scope.
  • Future-proof systems - evolve your existing payment systems as you always have with an added security layer.
  • Protects customers' data - prevent sensitive data from exposure to your customer engagement channels, people, processes or systems.
  • Excellent customer experience - ensure your customer interaction is fast, efficient AND secure. Customers love the additional security feature.
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Our powerful PCI DSS Level One compliant platform evolves as quickly as the payments landscape and has earned the trust of many leading organizations around the world. Patents back our secure payment solutions, so you can buy our solutions with confidence.

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Works in harmony with your existing or new technology stack

With a 100% deployment rate, Eckoh provides solutions that provide a security shield around your business. So whoever you work with now or in the future, Eckoh has you covered.

Cloud Systems: AWS, Google, Azure and Oracle

Telephony: Amazon Connect, Verizon, BT, Gamma, Maintel, TalkTalk, Olive, and more

PSPs and Gateways: Worldpay, Adyen, Elavon, Firstdata, Cybersource, Datacash, Realex, Ingenico, and more

Contact Center providers: Avaya, NICE, 8x8, Five9, Capita, RingCentral, Talkdesk, Vocalcom, Content Guru and more

CRM Customer Engagement: Salesforce, Microsoft, SAP, Zendesk, Service now, eGain, Verint, Freshworks and more

Payment methods: Visa, Mastercard, American Express, ApplePay, Google Pay, PayPal

Ensuring PCI DSS compliance

Any cardholder data that is stored, processed or transmitted in your organization is in scope for Payment Card Industry Data Security Standard (PCI DSS) compliance. Compliance is notoriously tricky when payments are taken within a human interaction which is why a PCI-certified payment provider can help significantly.

PCI DSS Explained

"One of our core values is to deliver the safest and most dependable service, and that goes for our customer payments too. That's why we wanted a secure payment solution that would really work, was easy to install and is simple for our agents to use. We found it with Eckoh's CallGuard."

Brian Yost, Manager Enterprise Network Services
AmeriGas
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"Being able to enhance our programs and expand our basic revenue recovery programs is important to our future growth and success. With Eckoh’s extremely simple secure payment and PCI DSS compliance solution, we can now achieve this while adding additional value to our clients."

Client Financial Services of Michigan

Increase your payment channel security

Ready to discuss how Eckoh may be able to help you with your payment security?

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Please note, Eckoh is unlikely to be cost-effective if you have fewer than 50 agents in your contact center.

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