Manufacturers are being hit by steep increases in inflation, supply chain disruption and new data security threats across a wider attack surface.
Rising energy bills, soaring raw material prices and expensive transportation have put an extra focus on cost — and how to stay profitable. Meanwhile, economic uncertainty can delay investment decisions and impact customer demand.
Against this backdrop, today’s manufacturers need their customer contact centers to run like well-oiled machines. If any extra production costs are being passed onto customers, then they’ll expect a better all-around experience, not a worse one.
Hiring and retaining knowledgeable contact center teams is essential but talent is in short supply. Fortunately, new technology can provide effective answers.
