FY23 Trading Update & Notice of Results

Eckoh plc

("Eckoh", the "Group", or the "Company")

FY23 Trading Update & Notice of Results

- Adjusted operating profit and net cash ahead of market expectations
- Strong North America Security Solutions Annual Recurring Revenue (“ARR”) growth of 34%
- New Secure Call Recording launch supports growth expectations in cross selling

Eckoh plc (AIM: ECK), the global provider of Customer Engagement Security Solutions, is pleased to announce a trading update for the year ended 31 March 2023.

The Board expects revenue and adjusted operating profit to be significantly ahead of the prior year with revenues of approximately £39m (FY22 £31.8m) and adjusted operating profit of at least £7.6m (FY22 £5.2m), which is slightly ahead of market expectations.¹ The Group also saw good cash generation with net cash of £5.7m at the end of the period (FY22 £2.8m), also ahead of market expectations.

Excellent progress was made in the key North America region with Security Solutions exit ARR² up organically 34% to $15.9m (FY22 $11.9m), driven by the Group’s increasing focus on its largest growth market, which resulted in further large contract wins, increased cross-selling and strong renewals in the region. Growth in total contracted business of more than 50% during the year, together with a continued shift to cloud, underpins Eckoh’s future ARR growth and demonstrates the increasing revenue visibility in the Group’s business model going forward.

Eckoh continues to innovate and broaden its suite of complementary security solutions to help organisations deal with the rapid changes in the customer engagement environment and the increasing regulatory requirements around personal data and privacy. In line with this strategy, on 20 April 2023 the Group announced the launch of its ground-breaking new cloud-based Secure Call Recording solution, which transforms the traditional market offering into a dynamic AI-powered solution that delivers high value insight back to the business, secures customer data and simplifies the task of managing agent performance, especially in hybrid working environments.

Secure Call Recording is a highly complementary addition for existing CallGuard and CardEasy clients and with 24% of US contact centres looking to update their recording solution in the next 12 months³, it is expected to support the anticipated growth in cross selling revenue as well as generating new client contracts.

Eckoh expects to announce its results for the year ended 31 March 2023 on Wednesday 14 June 2023.

1. Eckoh believes that consensus market expectations for the year ended 31 March 2023 are for revenue of £40.3 million, adjusted operating profit of £7.5 million and net cash of £5.2m.
2. ARR is the annual recurring revenue of all contracts billing at the end of the period.
3. Source: Contact Babel – US Contact Centers 2022-2026 the State of the Industry

For more information, please contact:

Eckoh PLC
Nik Philpot, Chief Executive Officer
Chrissie Herbert, Chief Financial Officer
Tel: +44 (0) 1442 458 300
www.eckoh.com

FTI Consulting LLP
Ed Bridges / Emma Hall / Tom Blundell
Tel: +44 (0) 203 727 1017
eckoh@fticonsulting.com

Singer Capital Markets (Nomad & Joint Broker)
Shaun Dobson / Tom Salvesen / Alex Bond
Tel: +44 (0) 20 7496 3000
www.singercm.com

Investec Bank plc (Joint Broker)
Patrick Robb / Nick Prowting / Shalin Bhamra
Tel: +44(0) 20 7597 5970
www.investec.com