Eckoh releases upgraded CallGuard product

Eckoh plc (AIM:ECK), the global provider of secure payment products and customer contact solutions, today announces it has launched an upgraded version of CallGuard, its patented PCI DSS compliant secure payment solution.

The new, more advanced features will improve functionality and user experience for contact centre agents and managers. The new agent interface will provide greater control, helping agents to complete payment calls faster, with greater accuracy, providing a more efficient customer experience. New real-time, advanced analytics and comprehensive reporting dashboards will deliver increased visibility of contact centre operational performance and payment related call data, enabling clients to improve business-critical decision making. Equipped with tighter controls and greater intelligence, the new CallGuard solution will afford contact centre managers with greater levels of efficiency as well as best-in-class security to mitigate against online fraud.

End users will also benefit from the ability to use an enhanced voice-activated payments option, which is available in multiple languages, as an alternative where required, to entering their card data via telephone keypad. This leverages Eckoh’s long heritage in providing market-leading speech services.

Eckoh’s commitment to innovating its technology and increasing its product differentiation, continues to strengthen the Company’s competitive advantage and market leadership, as the go-to provider of best-in-class secure payments solutions.

Currently, organisations across all sectors use CallGuard to secure their customers’ payment data and mitigate against fraud, many of which were instrumental in shaping the new features in this upgrade.

Nik Philpot, Chief Executive Officer at Eckoh said, “The acceleration of digital adoption has meant that the need for stronger data security and tighter controls on fraud prevention has never been higher. This challenge has been exacerbated by the pandemic as consumers have turned increasingly to card-not-present channels such as phone, chat and web to make their purchases.

It remains a key priority for us to continue to innovate our technology, to ensure we are providing the very best, most effective and safest payment services for all our clients around the world. The new CallGuard is testament to this commitment and comes at a time when organisations need absolute confidence that they have chosen a solution that will meet their requirements both now and into the future.”

For more information and to see how CallGuard works, visit https://www.eckoh.com/secure-payment-services/telephone-payments or get in touch.

For more information, please contact:

Eckoh PLC
Nik Philpot, Chief Executive Officer
Chrissie Herbert, Chief Financial Officer
Tel: +44 (0) 1442 458 300
www.eckoh.com

FTI Consulting LLP
Ed Bridges / Jamie Ricketts / Tom Blundell
Tel: +44 (0) 203 727 1017
eckoh@fticonsulting.com

Singer Capital Markets (Nomad & Joint Broker)
Shaun Dobson / Tom Salvesen / Alex Bond / Kailey Aliyar
Tel: +44 (0) 20 7496 3000
www.singercm.com

Canaccord Genuity Limited (Joint Broker)
Simon Bridges, Andrew Potts
Tel: +44(0) 20 7523 8000
www.canaccordgenuity.com