In the ever-changing world of technology and compliance, we ensure that your organization can meet growing consumer expectations.
Eckoh's Secure Engagement Suite gives you the tools to close the contact center security gap — protecting your members' financial details and other sensitive data while empowering and improving the efficiency of your customer engagement agents — no matter where they're located.
PCI DSS version 4.0 is fast approaching, bringing a significant shift in how organizations should approach and maintain securing customer payment data.
Catch up on our latest webinar with Jeremy King (Regional VP at the PCI Security Standards Council), we'll discuss how PCI DSS 4.0 will impact your contact center and what you need to do ahead of April 2024.
The most effective, cost-efficient product for securing phone payments. CallGuard reduces fraud risk, protects your customers' data and helps your organization go beyond PCI DSS compliance.
Securely engage with your members without the risk of sensitive data ever entering your contact center environment.
Keeps the agent and customer connected throughout the process while making sure that sensitive data is never seen by agents, never available on the agent's desktop and never stored in any transcripts.
Capture customer conversations, transcribe them on-demand and then use AI-powered, sentiment heatmaps to deliver business insights.
Remove barriers to customers completing their transactions. Offer them their preferred payment method and see the difference in speed, security, and customer satisfaction.
Protect your customers by preventing their personal data from being seen, heard or stored by customer-facing teams, systems or processes.
Discover how to enhance the agent experience, develop customer loyalty and build trust from your TMobile customer base. Download our infographic to learn more.
Large US Home Improvement and Hardware Retailer
One of the largest home improvement and hardware retailers in the world partners with Eckoh to achieve their payment security goals.
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O2
For seven consecutive years, O2 has been named 'Number 1 Network for Customer Service Satisfaction' by Ofcom
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2 Aug 2023
Will PCI DSS 4.0 compliance give your contact center robust security — creating a force field around sensitive information? At a time when data breaches can run into millions of dollars, it’s important to know the difference between compliance and security.
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24 Jul 2023
Contact center security and compliance are two important considerations for financial organizations operating call centers or other customer service centers.
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31 Oct 2023
Unfortunately, meeting the March 2024 deadline for the first phase of PCI DSS 4.0 could feel like getting to Everest base camp for contact centers. But how should you press on to reach the summit of the new payment security standard in 2025? Here’s some expert advice.
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