Compliance for today's contact centers
PCI DSS
If you take card payments, you need to be PCI DSS compliant
GDPR
Personal data now needs to be as secure as payment data
MiFID II
The Markets in Financial Instruments Directive now impacts a wider range of firms and people
Contact centers and customer service teams are often the most exposed to sensitive customer data because of their interaction with customers for sales or service.
As fraud and data breaches continue to rise, it’s critical for organizations to minimize their risk to these threats and to show their customers that they treat their security seriously.
Here are the key regulations that today’s contact centers need to comply with in order to carry out their business, continue taking payments and sharing customer details.
