Bot
Intelligent virtual assistants that can help with all parts of customer engagement.
A shortening of ‘Chatbot’ it is a conversational AI driven technology that uses machine learning to deliver the most natural, accurate and immediate responses to customer inquiries. They can answer inquiries, provide information and take secure payments without any live agent involvement.
Smart bots use their machine learning capabilities to constantly improve the quality, accuracy and relevance of their responses. They can be used with either text-based entry or speech.
Read more about Chatbots