The way we pay is changing quickly. Contact centers must keep up. Now it’s simple.
Let customers pay the easiest way – inside the chat session – with any chat application.
With Eckoh, you can meet customers’ digital preferences easily. Your agents can chat online, securely access account details and resolve issues. You can also take in-chat payments using cards or digital apps, such as Apple Pay or Google Wallet. If people prefer, you can send them payment links by email or SMS.
We’ll handle the payment processing for you, keeping your chat channels PCI DSS compliant, while removing them from the scope of any security audit. It’s simple with Eckoh.
(*) Contact Babel US Contact Centers 2024-2028: The State of the Industry & Technology Penetration, 11th edition
Keep up with customer expectations
Satisfy rising demand for instant chat and payments using tech that integrates easily
Protect your brand and customers
Avoid fraud risks and fines by keeping sensitive data outside of your chat channels
Strengthen PCI DSS compliance
Let Eckoh protect payments for you — and descope your chat channels from audit
Increase sales and revenue
Maximize convenience for customers with options to pay by card or digital wallets
Act in the moment
Take in-chat payments or send payment links to customers instantly via email or SMS