There are many benefits to moving your contact center to the cloud, but the need to secure your customer's data remains - regardless of the cloud provider you use.
De-scope your cloud contact center from PCI DSS audit with solutions that seamlessly integrate with all cloud contact center platforms including Amazon Connect, Genesys and Microsoft Azure.
Protect your migration, end-to-end, and avoid expensive, last-minute challenges
Sensitive customer personal and payment information never enters your systems, or any cloud environment
Reduce the burden of compliance with solutions that stay ahead of changing standards
Our solutions are tried and tested by our own contact center agents
19 Oct 2023
Why do many organizations hit unexpected turbulence when moving their contact centers to the cloud? Here’s an insight into a stormy issue – and how to avoid it.
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Increase conversions 24x7 with secure IVR payments. Enable customers to make payments over the phone whenever they want, using self-service automation.
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Secure Call Recording from Eckoh is a security-first way to capture customer conversations, transcribe them on-demand and then use AI-powered sentiment heatmaps to deliver business insights.
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