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Securing Payments and Lowering Risk Using CallGuard

Eckoh enables Banner Health to secure payments across multiple payment applications and environments plus removes the need for encrypted payment devices in the home workplace.

Shield

De-scoped VoIP environment from PCI DSS, cutting audit time and costs

Headset

Removed cardholder data from call recordings and home devices, lowering enterprise data risk

Employees

Delivered cost savings while strengthening payment security, offsetting part of the enterprise investment.

About

Banner Health is a nationally recognized nonprofit health system known for delivering consistently high clinical quality. Headquartered in Phoenix, Arizona, Banner operates 33 hospitals, including three academic medical centers, along with a broad network of related health services across six states.

Industry
Healthcare
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The Challenge

Banner Health wanted to reduce the risk of handling customer payment card data while lowering the time and cost of PCI audits by de-scoping its VoIP environment from PCI DSS.

Our Solution

Banner Health chose Eckoh for its flexible, application-agnostic payment solution that works across multiple payment systems and environments. It also saw Eckoh as a strategic fit, offering secure payment capabilities that aligned with its enterprise goals and supported a smooth transition across multiple business units.

The Results

Eckoh’s CallGuard solution enabled Banner Health to de-scope its VoIP infrastructure and significantly reduce the time and cost of PCI audits. At the same time, Banner Health lowered environmental data risk by preventing cardholder data from appearing in call recordings and removing the need for encrypted payment devices in home workspaces. Banner Health also determined that the solution reduced risk while delivering enough cost savings to offset part of the investment across the enterprise.

Make payment security your competitive advantage

Discover how Eckoh turns security into revenue growth, customer trust, and market differentiation.

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