Case studies

Apparel Retailer

Secure payments and PCI DSS compliance for apparel retailer

Leading US retailer with a growing global market seeking to secure contact center payments and minimize risk.

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CRC

Preventing sensitive data being stored or accessed to secure payments

A nationwide, cooperatively owned and operated 24x7 contact center, central station and software provider.

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Major Telecoms Company

Protecting customer data, reducing risk and achieving PCI DSS compliance by de-scoping transactions

Protecting customer data, reducing business risk and achieving PCI DSS compliance by de-scoping their Card-not-Present transactions.

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Insurance Intermediary Company

Increasing security of telephone payments for compliance and reduced risk

This international insurance intermediary group provides broking and underwriting services worldwide.

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Global Life Sciences Business

Improving lives by protecting sensitive payment card data from the risk of fraud

Global life sciences business based in the US, providing clinical laboratory, drug development and health care diagnostic services.

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BMW

Giving a boost to end-user customers with truly ‘genius’ online support

Technology that delivers customized support for clients to configure and buy their new cars.

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Pelican Business

De-scoping the entire contact center to meet PCI DSS and ensure payment security

Pelican Business Services is an award-winning provider of integrated business services.

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High End Retailer

Chatbot delivers order tracking that never sleeps better customer experience

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact center agents.

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Health Insurer

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Global health insurance business that delivers pharmaceutical products direct to customers' homes.

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Major US Telecoms

Bringing disparate systems together for real, tangible benefits to the bottom line

A leading US telecoms business provides 3m customers with mobile, broadband, video and other communications services.

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