Case studies

Maintel

Choice of agent or automated secure payments for leading unified comms provider

Eckoh has a strong strategic partnership with Maintel providing secure payment solutions through the ICON platform

Welsh Water

Automated payments offer a secure multi-channel service for Welsh Water users

The sixth-largest water company, serving over three million people in Wales

South East Water

Automated payments generate 20% more customer payments than anticipated

South East Water is one of the UK's 21 regulated water supply companies, supplying 2.2 million people with quality drinking water

Large American Insurance Company

Fully de-scoping the contact center from PCI DSS with a seamless implementation

World-Renowned Healthcare Provider

Delivering a secure patient experience to compliment the clinic’s reputable work with patients

CallGuard secures payment data in The Client's contact center as well as their BPO.

Parts Town

User-friendly secure payments solution for agents and customers

Large US retailer

Delivering an enhanced user experience for both customers and contact center agents

Direct Marketing Organization

Innovating a secure payment solution for complex cloud environments

Eckoh delivers innovative CallGuard solution to secure agent-assisted payments in the cloud.

Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.

Client Financial Services

Securing telephone payments to support financial and customer service operations

Financial services organization that also delivers customer service operations for its global clients.