Case studies

Welsh Water

Automated payments offer a secure multi-channel service for Welsh Water users

The sixth-largest water company, serving over three million people in Wales

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South East Water

Automated payments generate 20% more customer payments than anticipated

South East Water is one of the UK's 21 regulated water supply companies, supplying 2.2 million people with quality drinking water

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World-Renowned Healthcare Provider

Delivering a secure patient experience to compliment the clinic’s reputable work with patients

CallGuard secures payment data in The Client's contact center as well as their BPO.

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Direct Marketing Organization

Innovating a secure payment solution for complex cloud environments

Eckoh delivers innovative CallGuard solution to secure agent-assisted payments in the cloud.

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Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.

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Client Financial Services

Securing telephone payments to support financial and customer service operations

Financial services organization that also delivers customer service operations for its global clients.

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Large Financial Services Business

Securing payments, achieving PCI DSS compliance and maximizing investment

Large US financial services business in Minneapolis, serving clients worldwide.

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Health Insurer Florida

Securing payment and improving customer satisfaction for health insurer

Leading health insurer with 8 million members in Florida.

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Children's Hospital

Securing patients' personal and payment data when they’re most vulnerable

Large US hospital for children seeks to ensure they take their patients' cardholder data as seriously as they do their health.

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Carnival

Securing customer payments for global cruise passengers

Global travel organization, based in Miami, operating one of the largest cruise fleets in the world, with a UK contact center.

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