Transport For London
Making traveling around London easy and effective with self-service solutions
Transport for London (TfL) was created in 2000 and is the integrated body responsible for the London's transport system
Read more
Yodel
Increasing customer contact channels brings better customer experience (CX) and channels of choice
Yodel is a parcel delivery and collection service brand as well as one of the largest couriers in the UK
Read more
Allpay
Helping allpay and their housing association clients take secure payments
Helping allpay and their housing association clients take secure payments.
Read more
Major UK Insurer
Fraudulent claims and the risk of fraud reduced for its 900k policyholders.
Top 50 UK insurance company maintains its mutual status which helps to differentiate the business from others
Read more
Mobile Telecoms Provider UK
Fast responses create great customer experience for leading mobile phone company
Award-winning UK mobile phone services provider and a Which? Recommended Provider for eight years
Read more
Major UK Banking Group
Extending the life of contact center technology and ensuring business as usual
Major UK banking group covering several brands, seeks to maximize ROI on its technology investment
Read more
BPO & Public Sector Organization
Eckoh self-service portal for account management and payments
Self-service IVR solutions for a leading public sector body
Read more
Motor Insurer
De-scoping the contact center to simplify PCI DSS compliance
Motor-only, broker-only insurance business
Read more
Maintel
Choice of agent or automated secure payments for leading unified comms provider
Eckoh has a strong strategic partnership with Maintel providing secure payment solutions through the ICON platform
Read more
Welsh Water
Automated payments offer a secure multi-channel service for Welsh Water users
The sixth-largest water company, serving over three million people in Wales
Read more