Case studies

Power NI

Mobile Apps give power to Northern Ireland customers with over 50 thousand downloads

Northern Ireland's largest electricity provider, they are part of the Viridian Group and currently supply homes, farms and businesses

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Transport For London

Making traveling around London easy and effective with self-service solutions

Transport for London (TfL) was created in 2000 and is the integrated body responsible for the London's transport system

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Yodel

Increasing customer contact channels brings better customer experience (CX) and channels of choice

Yodel is a parcel delivery and collection service brand as well as one of the largest couriers in the UK

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Allpay

Helping allpay and their housing association clients take secure payments

Helping allpay and their housing association clients take secure payments.

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Major UK Insurer

Fraudulent claims and the risk of fraud reduced for its 900k policyholders.

Top 50 UK insurance company maintains its mutual status which helps to differentiate the business from others

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Mobile Telecoms Provider UK

Fast responses create great customer experience for leading mobile phone company

Award-winning UK mobile phone services provider and a Which? Recommended Provider for eight years

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Major UK Banking Group

Extending the life of contact center technology and ensuring business as usual

Major UK banking group covering several brands, seeks to maximize ROI on its technology investment

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BPO & Public Sector Organization

Eckoh self-service portal for account management and payments

Self-service IVR solutions for a leading public sector body

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Motor Insurer

De-scoping the contact center to simplify PCI DSS compliance

Motor-only, broker-only insurance business

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Maintel

Choice of agent or automated secure payments for leading unified comms provider

Eckoh has a strong strategic partnership with Maintel providing secure payment solutions through the ICON platform

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