Case studies

Ideal Shopping

Taking the pressure off Ideal's contact center operation with omnichannel solutions

Automated, secure payments plus omnichannel solutions bring huge benefits

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Rail Delivery Group

Self-service passenger information, journey planning and fare details

The main source of rail information in Britain, providing passengers with all they need to know about traveling by train

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O2

Self-Service improves O2’s customer engagement efficiency

For seven consecutive years, O2 has been named 'Number 1 Network for Customer Service Satisfaction' by Ofcom

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Foreign Exchange Business

Securing contact center payments has enabled the business to grow

A company, with two contact centers, providing foreign exchange services, prepaid credit cards, and international payments

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Major UK DIY Retailer

Secure payments without compromising award-winning customer service

The UK's largest multi-channel supplier of trade tools, workwear, plumbing, and electrical essentials

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Laya Healthcare

Protecting customer card data and minimizing risk across its health insurance policies

Laya Healthcare is Ireland's largest private health insurer with over 500k members and 90m customers.

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Premier Inn

PCI DSS compliance, secure payments and a flexible, automated bookings system

Premier Inn is the UK's largest hotel chain with 785 hotels offering 72,000 rooms in city centers, suburbs and airports

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Flogas

Payment security, efficiency and improved customer experience

CallGuard and Pay-by-Link enable round-the-clock secure payments

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Power NI

Mobile Apps give power to Northern Ireland customers with over 50 thousand downloads

Northern Ireland's largest electricity provider, they are part of the Viridian Group and currently supply homes, farms and businesses

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Transport For London

Making traveling around London easy and effective with self-service solutions

Transport for London (TfL) was created in 2000 and is the integrated body responsible for the London's transport system

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