Unlocking the dual benefits of PCI compliance – enhancing both the customer and agent experience
7 Feb 2025
Discover how solutions like Eckoh’s CallGuard go beyond protecting data to create seamless customer experiences, foster trust, and empower agents to focus on what matters most: delivering exceptional service in a stress-free environment.
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Countdown to PCI DSS 4.0: Don't Let Compliance Keep You Up at Night
29 Jan 2025
As organizations race to meet the March 2025 deadline for PCI DSS 4.0 compliance, discover the major challenges around multi-factor authentication and third-party scripts, and learn why removing cardholder data from your environment might be the simplest solution.
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Revolutionizing digital payments: How Eckoh enables payment via digital wallets
17 Jan 2025
Discover how Eckoh integrates digital wallets like Apple Pay and Google Pay to revolutionize secure, seamless customer payment experiences.
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Is Pause and Resume Dead? Yes, it never was the solution to meeting PCI DSS requirements!
9 Dec 2024
PCI DSS V4.0.1 extends further the requirements for securing card payments during storage, processing and transmission. If you’re still thinking that your only issue is call recording, it’s now time to think again and discover why other solutions are now essential for compliance and protecting cardholder data.
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Pause-and-resume of call recordings is obsolete: Exploring PCI DSS 4.0.1 and its impact on data security practices
3 Dec 2024
The recently updated PCI DSS v4.0.1, effective from December 2024, introduces new guidance that could significantly impact the way businesses use pause and resume of call recordings as a method of trying to secure their customers’ sensitive payment card data.
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Why you should deploy CallGuard throughout your entire contact center
12 Nov 2024
Even if only a small number of agents take payments
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The untapped business value of PCI DSS compliance
6 Nov 2024
Why businesses should view it as an opportunity rather than simply a cost
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The importance of healthcare payment systems being fully descoped from PCI DSS
21 Oct 2024
Find out why partial solutions leave you exposed.
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Managing remote agents in the PCI DSS 4.0 era
10 Oct 2024
Is your payment security strong for contact center agents who work from home? The new PCI DSS 4.0 standard asks tough questions about remote access – and more rules will come into force on March 31, 2025.
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What consumers need to hear most in Cybersecurity Awareness Month
1 Oct 2024
October has arrived and we’ve entered Cybersecurity Awareness Month – which is beating the drum for greater data protection. Gloom persists and consumer concern is getting louder. Now’s the time for brands to share a positive message.
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