Secure Payments Is a Breakthrough Moment for Web Chat
8 Feb 2017
The advance of Live Chat as a customer contact channel seems unstoppable — and now it's just stepped up a gear with news that agents can take secure payments during sessions for the first time.
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The PCI DSS compliance checklist for contact centers
16 Jan 2016
Suppose your contact center handles customer transactions and sensitive card data. In that case, the Payment Card Industry Data Security Standard (PCI DSS) is most likely something you've heard of, but how prepared are you?
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