Contact Center of the Future part 1 - Customers

6 Jan 2020

What will the Contact Center of the Future look like? In a five-part series, Ashley Burton, Head of Product at Eckoh, explores the radical changes ahead - starting with a new breed of customer that's emerging.

Rethinking campaign 3 killing agility teaser

Is your PCI DSS strategy killing your agility?

13 Aug 2019

Contact centers must protect customer card data - but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive.

De-scoping your contact center - what vendors won't tell you

11 Mar 2019

How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.

PCI DSS and PA DSS - busting the myths

22 Jan 2019

At Eckoh we speak to hundreds of customers and suppliers in the secure payment industry. As a result, we come across a number of misbeliefs surrounding compliance to PA and PCI Data Security Standards (DSS).

Why your website needs Web chat

20 Nov 2018

The world's retail websites can be divided into two camps those with Live chat, and those who haven't added it ... yet. So why is now the right time to open up a new channel to your customers?

How to create a business case for de-scoping your contact center from PCI DSS audit

2 Nov 2018

Removing your contact center from the scope of PCI DSS audit is a smart strategy - we call it 'de-scoping'. But how are you going to convince your business and senior management that it's the right move?

PCI DSS compliance - Ten myths busted

31 Oct 2018

Confused about PCI DSS compliance? It's not surprising with the amount of different interpretations and myths circulating.

How insurers can turn toxic overnight

27 Sep 2018

Are US insurance companies in danger of shooting themselves in the foot? Even the best of brands are at risk - if they get exposed in one vital area of customer care.

How to de-risk your at-home agents

16 Aug 2018

How can US health insurers boost their agility by hiring more at-home agents to handle calls - without compromising data security? Forward-thinking companies have found the answer.

BCBS companies lead way in medical data breach battle

3 Aug 2018

Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organizations are getting the diagnosis spot on and the remedy is working.

Blog