Shifting from six to eight-digit BINS
21 Jun 2021
The forthcoming BIN range changes - your questions answered
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Why the digital transformation roadmap has changed for Utilities
18 May 2021
Moving forward, what's needed for utility companies to realize the opportunities?
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Why CX is now business-critical for insurers
11 Mar 2021
What are the CX priorities for insurers – as the sector emerges from a period of dramatic change and searches for better ways of operating?
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How to combine crowd-pleasing payment services with rock-solid security
12 Nov 2020
3 steps to balancing payment security and great customer experience
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Winning, losing & regaining customers in the COVID-19 era
2 Sep 2020
What was the impact on your customer journey?
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Secure card payment using automatic speech recognition (ASR)
2 Jul 2020
Advances in voice recognition technology have changed the way we can now search the internet, as well as how we interact with smart devices in our homes. Consumers are increasingly familiar with such technology, no longer just as a novelty (such as asking Alexa to tell a joke) but as a core part of how they navigate the online world.
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Remote working for contact centers: Critical next steps, beyond the crisis
1 Jul 2020
Remote working - is here to stay. How to make sure security is not compromised
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Some pitfalls of PCI DSS & GDPR to avoid for contact centers and remote workers
20 Jun 2020
If you’re holding payment card data within your organization’s contact center environment (for instance in call recordings, or in your network as transactions are made) you’re always at risk from a data breach, even if you’re PCI and GDPR compliant.
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9 things that bug you about PCI DSS compliance
19 Jun 2020
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.
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Contact center resilience - 5 lessons learned from COVID-19
10 Jun 2020
In the words of Elvis, we're 'all shook up'. Not surprising after the initial reaction to the global pandemic that is COVID-19. It's changed how we think, live and work and why it's important to build resiliency into contact center operations.
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