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Go beyond compliance with a holistic approach to data security

19 Jan 2023

Healthcare organizations are target-rich environments for cybercriminal activities. Taking a holistic approach to data security can help ensure your patients' sensitive data is secure during every step of their journey.

10 Common Cyber Security Myths

3 Jan 2023

The start of the new year is a good opportunity to review your cyber security protocols and dispel some of the common myths that still exist around cyber security.

Cybersecurity Month: How secure is your contact center?

15 Sep 2022

Cybersecurity Month 2022 aims to help consumers develop a basic understanding of how to stay secure online — but companies also need to secure their customers' data, because contact centers can have dark corners where fraud festers.

What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact center?

2 Sep 2022

This blog explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as Eckoh's CallGuard that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone.

What is PCI DSS v4.0?

19 Apr 2022

Over the next several months, the security experts at Eckoh will be diving into the new Payment Card Industry Data Security Standards (PCI DSS) released by the PCI Security Standards Council (PCI SSC). Here's a brief overview of the new standard.

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Executive Insight - continuous customer service from Omnichannel to Omnipresent

14 Mar 2022

Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centers one step ahead.

Is your PCI DSS strategy holding you back?

27 Jan 2022

The recent drastic changes to how and where the world works have created a renewed push to secure customer card data. But hastily implemented solutions aren't a durable solution for the long haul.