Overcoming challenges with IT integrations: How CallGuard makes the integration process seamless

27 Nov 2023

Any business that has a contact center knows that IT integrations have become an integral part of ensuring that your organization remains competitive and efficient. However, integrating new technology into your existing contact center environment can be a complex and daunting task, often fraught with challenges.

Blizzards ahead? Contact centers dash for compliance base camp

31 Oct 2023

Unfortunately, meeting the March 2024 deadline for the first phase of PCI DSS 4.0 could feel like getting to Everest base camp for contact centers. But how should you press on to reach the summit of the new payment security standard in 2025? Here’s some expert advice.

Seven customer engagement trends to watch

31 Oct 2023

Market forecasts are fiendishly tricky to make, especially during global economic turbulence. But it’s possible to identify trending shifts in strategy, technology and behavior in the contact center world. Here are seven trends to watch out for.

Latest data breach costs make chilling reading

30 Oct 2023

The cost of data breaches has reached an all-time high, according to hard-hitting research. But don’t look away now – because the solutions available to contact centers have kept pace too.

Cloud contact centers: Avoid a costly security headache

19 Oct 2023

cloud contact center

Why do many organizations hit unexpected turbulence when moving their contact centers to the cloud? Here’s an insight into a stormy issue – and how to avoid it.

Does contact center compliance give you security?

2 Aug 2023

Will PCI DSS 4.0 compliance give your contact center robust security — creating a force field around sensitive information? At a time when data breaches can run into millions of dollars, it’s important to know the difference between compliance and security.

How CallGuard can help you move your contact center operations to the cloud

27 Jul 2023

Navigate your contact center's transition to cloud-based platforms while maintaining secure payment capabilities by understanding how CallGuard offers seamless migration without sacrificing customer experience or existing integrations.

Compliance vs Security: What's the difference?

24 Jul 2023

Contact center security and compliance are two important considerations for financial organizations operating call centers or other customer service centers.

Agent assisted versus self-service IVR payments – what’s the difference?

22 Jun 2023

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked.

Ten of the best ways to efficiently manage inbound calls in your call center

16 Jun 2023

Call center-based businesses often find themselves investing huge sums of money in technology, especially when it comes to efficient call management, distribution and routing. Either that or they try to cope without the functionality that they require due to the costs involved in deployment. This should no longer be the case.

Blog