Compliance vs Security: What's the difference?

24 Jul 2023

Contact center security and compliance are two important considerations for financial organizations operating call centers or other customer service centers.

Secure Call Recording Revolution: Unveiling Hidden Insights

12 Jun 2023

Discover the power of Secure Call Recording: enhance security, gain actionable insights and optimize your contact center operations.

Beware of the PCI DSS v4.0 Rabbit Hole

5 Jun 2023

The incoming PCI DSS 4.0 security standard could find many merchants tumbling down a compliance rabbit hole. But there’s still time for brands to adjust their security strategy and stay on their feet.

Imagine the future of hybrid working for contact centers

11 Apr 2023

Hybrid working is here to stay for contact centers — but how can you best keep customer data safe when so much of your engagement is now happening behind closed doors? It’s an issue that needs urgent attention.

Support your revenue cycle by embracing secure payment technologies

10 Feb 2023

The healthcare industry is racing to modernize technology in order to create efficiencies in interoperability and increase access.

Why PCI DSS v4.0 Demands a New Mindset from Merchants

10 Feb 2023

What does PCI DSS v4.0 have to do with a gym membership? As the new payment security standard’s deadline speeds towards us, US merchants are getting themselves in shape. But some fitness plans are far easier than others.

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Go beyond compliance with a holistic approach to data security

19 Jan 2023

Healthcare organizations are target-rich environments for cybercriminal activities. Taking a holistic approach to data security can help ensure your patients' sensitive data is secure during every step of their journey.

Cybersecurity Month: How secure is your contact center?

15 Sep 2022

Cybersecurity Month 2022 aims to help consumers develop a basic understanding of how to stay secure online — but companies also need to secure their customers' data, because contact centers can have dark corners where fraud festers.

What is PCI DSS v4.0?

19 Apr 2022

Over the next several months, the security experts at Eckoh will be diving into the new Payment Card Industry Data Security Standards (PCI DSS) released by the PCI Security Standards Council (PCI SSC). Here's a brief overview of the new standard.

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Executive Insight - continuous customer service from Omnichannel to Omnipresent

14 Mar 2022

Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centers one step ahead.

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