Hitting home – what contact center agents really think about WFH
16 Aug 2024
The contact center industry has arguably embraced the shift to working from home more than any other sector. From our moderated discussion, there are four key observations with important implications for the security of WFH agents that stood out.
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Why the EU’s DORA rules matter to US, UK, and global companies
7 Aug 2024
Are you ready for DORA? This tough new set of European Union regulations comes into force soon – and looks set to impact a significant number of US, UK, and global companies.
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P2PE devices In healthcare
28 Jun 2024
Jesus Torres, Senior Account Executive at Eckoh, highlights how encrypted PIN pads fall short for card-not-present transactions, exposing healthcare environments to PCI DSS risks.
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Understanding consumer concerns about home-based agents
25 Jun 2024
How do consumers feel about dealing with contact center agents who are working from home?
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Will AI replace contact centers? It’s a firm No – and here’s why
10 Jun 2024
Ashley Burton, Head of Product at Eckoh, talks about why AI won't be replacing contact centers. Instead, he hopes to see AI aid with routine tasks and help improve overall efficiency.
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What’s the difference between CallGuard and IVR payment options offered by your CCaaS provider?
10 May 2024
We work with many clients who are moving their contact center platform to the cloud solutions offered by their CCaaS providers, many of which offer a secure IVR payment solution, either as part of self-service or agent-assisted interactions. This solution is designed to de-scope contact center environments from PCI DSS.
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PCI DSS compliance and payment card security – what’s the cost of doing nothing?
8 May 2024
Molly Shane, Senior Account Executive at Eckoh, speaks with many businesses each day about their compliance needs. In her blog, she outlines one of the more surprising aspects of her conversations.
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Cloud contact center 'shared responsibility': There is no cheat code for security
17 Apr 2024
If you’re powering up your contact center, you need to know that there are no cheat codes, and the cloud doesn’t come with a ‘shield of invincibility’
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Card security enters a new era – and it’s personal for the C-suite
28 Mar 2024
A new era in payment card security arrived on April 1. But is the C-suite ready for new data protection responsibilities? Should warning lights be flashing in the boardroom?
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How Flowroute helps ensure operational continuity in your contact center
13 Feb 2024
Strengthen your contact center's resilience by implementing Flowroute's cloud-based SIP trunking service, which eliminates single Telco dependency through automatic call rerouting capabilities while offering scalability, flexibility, and cost savings.
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