How to make remote working secure
18 Mar 2020
Considering enabling your agents to work remotely? If so, you're probably most concerned with being able to maintain PCI DSS compliance and security.
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Contact Center of the Future Part 5 - Voice
3 Mar 2020
Voice channels will have a bigger say in how customers interact with the Contact Center of the Future. So says Ashley Burton, Head of Product at Eckoh, in this final instalment of his five-part series.
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Contact Center of the Future Part 4 - Payments
18 Feb 2020
How will customers make purchases via the Contact Center of the Future? In the fourth part of our series, Ashley Burton, Head of Product at Eckoh, examines what's ahead for payments.
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Contact Center of the Future Part 3 - Managers
4 Feb 2020
The Contact Center of the Future will be a finely-tuned machine - using real-time data to optimize experiences. So, who's at the controls? In this third instalment of our series, Ashley Burton, Head of Product at Eckoh, explores the future for Managers.
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Contact Center of the Future Part 2 - Agents
27 Jan 2020
Who will work in the Contact Center of the Future? In this second part of our series, Ashley Burton, Head of Product at Eckoh, profiles the Agent of the Future - and the exciting ways they will evolve.
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Contact Center of the Future part 1 - Customers
6 Jan 2020
What will the Contact Center of the Future look like? In a five-part series, Ashley Burton, Head of Product at Eckoh, explores the radical changes ahead - starting with a new breed of customer that's emerging.
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Is your PCI DSS strategy killing your agility?
13 Aug 2019
Contact centers must protect customer card data - but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive.
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How to create a business case for de-scoping your contact center from PCI DSS audit
2 Nov 2018
Removing your contact center from the scope of PCI DSS audit is a smart strategy - we call it 'de-scoping'. But how are you going to convince your business and senior management that it's the right move?
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Agent desktops: Seven ways to get the best ROI
24 Jul 2018
Unified agent desktops can transform the fortunes of US contact centers and enhance their relationships with customers. But why do some deliver a much faster payback than others?
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Agent desktops: Unified agent desktops: Ready to unleash some magic?
13 Jul 2018
The right agent desktop can do magical things transforming relationships between businesses and customers. But what's the secret behind it all? You may be surprised.
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