ChatGuard

Let customers pay easiest way – inside the chat session – with any chat application. Enable 3D Secure and digital wallet payments too if you wish.

Customers love using chat. Now your team can take their payments or request personal data securely and instantly inside the same window.

It’s a faster, smoother experience – without the hassle of being sent off to a separate web page. Customers are more likely to complete transactions. ChatGuard also gives them a secure and convenient way to enter Personally Identifiable Information (PII)securely – which could be used for onward verification and access to accounts and a more personalized service.

Simply add ChatGuard to your existing chat application. You can also enable 3D Secure (3DS) for extra authentication as well as giving customers the option to pay using Apple Pay, Google Pay, PayPal or other digital payment methods.

All the sensitive details that customers type in the chat session are hidden from agents and stay secure and compliant with PCI DSS 4.0.

Top features of ChatGuard

Card Payments

Secure payments and enable 3D Secure(3DS) for extra authentication.

Digital Wallet Payments

Allow customers to pay using Apple Pay, Google Pay, PayPal or other digital payment methods.

AI & Chatbot Payments

Turn your chatbot, Virtual Agent or AI into a salesperson to boost revenue.

Let customers pay inside the chat session

Create seamless experiences

Make it super-easy for customers to pay or enter their personal details in-the-moment as you chat. Improve service and loyalty by offering a superior, end-to-end experience.

Maximize payments and revenue

Avoid sending people away to an online payment page – where they may end up failing to complete the transaction and then drop out of the conversation. You can also enable 3DS if you want the extra authentication of an e-commerce payment. You can enable customers to pay using digital wallets.

Verify sensitive customer data

ChatGuard can also accept customers’ PII for onward verification without this being seen by agents. You can add forms for social security numbers, healthcare IDs, passwords, or other types of sensitive data useful for authentication – opening the way for a more personalized customer experience.

Secure every screen and agent

ChatGuard ensures that sensitive card and personal data never appears in the chat window for agents to see or gets stored in transcripts. Simply remove all of your on-site, hybrid and remote teams from the scope of a PCI DSS audit.

Easy, secure chat payments

Improve your live chat conversations by adding the option to pay or verify personal information immediately

Use ChatGuard with your current chat service

Card details and Personally Identifiable Information (PII) is kept safe

No sensitive data is seen by agents or stored in the chat transcript

Chat-based transactions are completed faster for everyone

For a 'pay later' option, see our Digital Payments product

Take chat to the next level - add payments

Seamless service

Make it easy for customers to make payments or enter their details – naturally, instantly, and securely while they chat.

Maximize revenue

Avoid linking customers to a separate payment page, risking losing the transaction. Enable 3DS for extra authentication and alternative payment methods.

Easy for your agents

Agents can keep using their familiar payment set-ups – ChatGuard is quick and easy to adopt with virtually no training required.

Better experiences

100% agent-customer contact throughout the chat enables great experiences and reduces handling time. With real-time tracking, agents can see where the customer is in the process.

Make chat more personalized

Use dynamic, customizable forms so customers can enter their PII to be passed on for verification, enabling more meaningful and relevant interactions via chat.

Works with chatbots too

Make 24/7 customer self-service more useful with secure chatbot-enabled card payments, 3DS payments and PII verification for richer customer engagement.

Integrates with market-leaders

Get up and running fast with easy integration to leading chat applications (e.g. Salesforce and LivePerson).

How do chat payments fit with PCI DSS 4.0 compliance?

Payments within chat sessions are compliant with the latest PCI DSS standards because the data is masked so the agent cannot see or access any details. Find out more about the importance of PCI compliance for contact centers.

Learn more

“What surprised us the most, was the percentage of customers wanting to engage with us via chat. It made and continues to make a massive contribution towards making the BMW brand as accessible as possible to our customers.”

Paul Kester, Customer Relations, BMW

Ready to offer ChatGuard?

Provide your customers with an easier way to pay or enter personal information securely.

Talk to us today

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